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Frequently Asked Questions
Frequently Asked Questions
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Frequently asked questions

Do you have a minimum order quantity or value?
Each product has a minimum order quantity shown on the details page, we also have a minimum order value of £5 before VAT and shipping. Smaller quantity's of some items are available from our eBay_Shop

How are your items priced?
Our unit of measure is per piece, some items are priced Each, some Per 100 pieces and some per 100 meters.

How Long Will Delivery Take?
Orders placed Monday - Thursday before 12pm will usually arrive the following working day although this is not guarenteed.
Orders Placed Friday, Saturday and Sunday will usually arrive on Tuesday. If you want a guaranteed next day service please tick the box at the check out and your goods will be delivered next working day.

What happens if I've made a mistake or want to change my order?
Please contact us as soon as possible either by phone on 0121 327 1188 or email us quoting your name and order number.

What happens if the items are't what i expected when they arrive?
As long as the items are unused and undamaged you may return them to us, please contact us first then print off a returns note and return with goods.

What happens if the order is short shipped?
If the quantity sent is not as ordered you must notify us with in 14 days, we will send out replacements as soon as possible.

What happens if the items are damaged when they arrive?
If the parcel is damaged please sign for as such, then contact us immediately.

Can I order by Telephone?
We prefer orders through the website as it speeds up the order process but you are welcome to order by phone on 0121 327 1188 if this is a problem.
The sales office is open 8:30 - 4:30 Monday to Thursday and 8:30-1:00 on Friday.

Can I collect from your warehouse?
Yes you can, please call first on 0121 327 1188 to make sure we have the items you want in stock, the warehouse is open 8:30 - 4:00 Monday to Thursday and 8:30-12:00 on Friday.

Do you have a Catalogue?
Yes we do, click on the brochure icon at the top to download our catalogue or call us for a hard copy.

Can i use your photos?
The photos on this site or those sent to you as part of a quote or enquiry are covered by copyright law and can not be used for commercial purpose with out our WRITTEN permission, we use photo tracking software and can tell when photos are used on the internet with out our permission.

How can i produce my own designs for the badges?
Kyd Products recommend Serif Page Plus© s is an excellent, cheap (around £20), desktop publishing program available to download here. (PC Only)

We have all the popular Page Plus© template sizes available, please send a blank email with pptemplate as the subject to here and we will send the templates straight back to you.

Please do not include any other requests on this email as it is un-monitored.

Do I have to pay duty and VAT (Non EU customers)?
Orders over a nominal value (differs with each country) will have VAT and duty added when they arrive at your countries customs, these charges are your responsibility, please contact your local customs office for details.