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Terms & Conditions
Terms & Conditions | Terms & Conditions |
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About Us KYD Products Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us KYD Products Ltd, Unit C3, Aston Seedbed Centre, Avenue Road, Aston, Birmingham B7 4NT Email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it Tel: (++44) 0121 359 1210 Fax (++44)0121 359 1215 Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. Export customers will not be charged until shipping costs have been agreed. You may send your credit card information via phone, fax and post or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Shipping And Handling UK Shipping Charges - Invoice value between £1 & £99 Shipping £7.50 Invoice value between £100 & £249.99 Shipping £4.00 Invoice value £250 and over Shipping Free Export Shipping Charges - You will be quoted shipping charges on receipt of order, you will not be charged until shipping costs have been agreed. Delivery Schedule Stock orders placed before 2pm are usually despatched same day. Back Orders If your item is not in stock, we will place it on back order for you. You will always be contacted with the option to cancel your order if you would rather not wait. You will not be charged until the goods are shipped Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Returns Policy Shortages or faulty goods must be notified within 7days, If you have ordered an item in error please contact the sales office for information about return. Goods ordered in error may be subject to a 10% re-stock fee. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on Tel: (++44) 0121 359 1210, Fax on (++44) 0121 359 1215 , Skype us at “kydproducts” or write to us at KYD Products Ltd, Unit C3, Aston Seedbed Centre, Avenue Road, Aston, Birmingham, B7 4NT Privacy Policy KYD Products Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |