Important Information for EU customers

Following the UK leaving the EU on January 1st 2021 changes have been made to the way we have to deal with EU customers:-

   1. If you select to send your order by letter post we will include relevant customs information, you may or may not be liable for VAT and  Duty in your country, please contact your local tax office to confirm see here for more info.

   2. If you select to send your order by courier we will include the relevant commodity codes which will automatically passed on to your country's customs.  You may or may not be liable for VAT and Duty in your country, please contact your local tax office to confirm see here for more details.

YOU WILL NEED AN EORI NUMBER BEFORE YOU PLACE YOUR ORDER

If you are unsure, please contact us at info@kydproducts.co.uk before placing your order.

How long will delivery take?

Orders placed Monday - Thursday before 12pm, will usually arrive the following working day, although this is not guaranteed.  Orders placed Friday, Saturday and Sunday will usually arrive on Tuesday.  

Please note If you select "Next Day" on Friday (before 11am), your order will be delivered on Monday, if you want delivery on Saturday please select it from the drop down box.

The cut off for next day delivery is 12 pm Monday to Thursday and 11am on Friday.
If you have an urgent delivery outside these times we will do our best to help you.

Do you have a minimum order quantity or value?

Each product has a minimum order quantity shown on the details page, we also have a minimum order value of £10. Smaller quantities of some items are available from our eBay_Shop

How are your items priced?

Our unit of measure is per piece, some items are priced individually, some per 100 pieces and some per 100 meters.

Do you deliver to Northern Ireland, The Highlands and Islands?

Yes we do.  If your order is under 3KG, it will be sent by Letter post, if it's over that, it will be sent by DPD on a 2 day service, please make sure you select the "NI, Highlands & Islands" option in the drop down box.

Which Courier do you use?

We use DPD for all UK next day and next day by 12 deliveries and a mixture of DPD and FedEx for overseas deliveries.

What happens if I've made a mistake or want to change my order?

The order can be changed up to the point of shipping, please call us on 0121 327 1188 to arrange. If the order has already been shipped, unwanted items can be returned for a full refund. Please contact us first and we will issue a returns note to include with the goods. 

What happens if the items aren’t what I expected when they arrive?

As long as the items are unused and undamaged you may return them to us, please contact us first and we will send you a returns note. On receipt of the returned goods we will issue a full refund.

What happens if the order is short shipped?

If the quantity sent is not as ordered you must notify us within 14 days, we will send out any missing items as soon as possible.

What happens if the items are damaged when they arrive?

If the parcel is damaged, please sign for as such, then contact us immediately. We will arrange for collection and upon receipt, issue a full refund.

Can I order by telephone?

We prefer orders through the website as it speeds up the order process, but you are welcome to order by phone on 0121 327 1188 if this is a problem. The sales office is open 8:30 a.m. - 4:30 p.m. Monday to Thursday and 8:30 a.m. - 1:00 p.m. on Friday.

Can I collect from your warehouse?

Yes you can, choose "Click and Collect" from the "choose your delivery method" drop down box at check out, if you're planning to come straight after ordering please call first on 0121 327 1188 to make sure we have the items you want in stock.  The warehouse is open 8:30 a.m. - 4:00 p.m. Monday to Thursday and 8:30 a.m. - 12:00 p.m. on Friday.

Do you have a Catalogue and Price List?

Yes we do, you can get a free catalogue by contacting the sales team on (00 44) 0121 327 1188 or info@kydproducts.co.uk,

A PDF of the catalogue can downloaded here

A PDF of the price list can be downloaded here.

Can I use your photos?

The photos on this site, or those sent to you as part of a quote or enquiry, are covered by copyright law and cannot be used for commercial purpose without our WRITTEN permission.  We use photo tracking software and can tell when photos are used on the internet without our permission.

How can I produce my own designs for the badges?

Creating your own designs is now easier than ever with the QuickDome Label Maker, the quick easy way to products you own designs. See here for details

See our YouTube tutorial here. 

Do I have to pay duty and VAT (Non EU customers)?

Orders over a nominal value (differs with each country) will have VAT and duty added when they arrive at your countries customs, these charges are your responsibility, please contact your local customs office for details.

What personal information do you hold about me?

Kyd Products Ltd takes the security and privacy of your information very seriously.

What personal information do we hold about you and why?

• If you have purchased any products from us, the personal information we hold about you may include your name and address and possibly your contact numbers and email address, you can check and adjust what information we hold by logging into your account here
• This personal information is needed for the purposes of providing you with an estimate/quotation or we have issued an invoice(s) for the goods provided by us. 
• If you have registered with us but not purchased the only information held is your name and email address. You may also have opted to include your company name and phone number, you can check and adjust what information we hold by logging into your account here

Who do we share your information with?

• Your details will never be shared unnecessarily and will remain under our control and management always. 
• In some situations, it may be necessary to share your personal information with one of our delivery services. The data passed will be limited to that necessary to complete your delivery.
• We will never sell your data to a third party.

Keeping your information safe

We treat the security of storing your personal information seriously. All data stored on our servers is kept secured to current PCI standards, a certificate of conformity is available if required.

How long do we keep your information?

We keep your information only if it is necessary.  If we have entered into a contract with you and received payment for goods/services provided, it is necessary to keep your information for up to 7 years to satisfy HMRC tax regulations.  If you subscribe to a mailing list, the information is kept until you unsubscribe from the list. It is then irrevocably deleted.

Access to your information and other rights

You have a right to access the information that we hold about you and to receive a copy. You should submit your request to us in writing, by post to

GDPR

Kyd Products Ltd

Unit 17 Boultbee Business Units,

Nechells Place

Birmingham

B7 5AR

You can also request us to:

• Correct any information that you believe is incorrect or incomplete.
• Erase information we hold about you although you should be aware that for legal reasons (tax and accounting as mentioned above) we may be unable to erase certain information.

If you have any questions about anything above please call us on 0121 327 1188 or email us here